Kimler Adventure Pages (http://randsco.com)

When it comes to infant and toddler clothing, we consider OshKosh & Baby Gap "top shelf". We were disappointed, however, when we received two OshKosh bib overalls as gifts for Alex and the snaps, on both sets, kept coming open. The material was rugged, but the snaps were wimpy. The bibs were tossed into the closet, nearly new, because of the snap failures.

Alex outgrew the two OshKosh outfits, but we were still pertubed, "Gran and Grandpa paid premium dollar for these two outfits and Alex has hardly worn them."

Rachel finally called OshKosh, explaining the story of the wimpy snaps and our disappointment.

To her surprise, the representative she spoke with said, "Yes, we've been having problems with some batches of snaps during manufacturing. Please send the articles back to us and we'll reimburse you the cost."

The really nice thing - they offered to reimburse us for the cost of postage. How nice!

Today, we received a reimbursement check in the mail, along with a letter:

Thank you for sending your daughter's overalls to us. We're sorry you've had a problem, but we appreciate you taking the time to let us know. Enclosed, please find a check reimbursing you for the overalls, along with the postage to send your package to us. We hope that you'll be able to find another OshKosh item that your child will enjoy.

It is important to OshKosh B'Gosh to maintain our reputation for quality products and superior customer service and while problems do sometimes occur, we have not intention of risking the loss of consumer confidence. Please be assured that youre concerns have been shared with our merchandising and product developement departemnts.

Based on our positive customer service experience, we look forward to Alex trying another outfit from OshKosh B'Gosh clothing. We know that if we're not happy with it, that OshKosh will stand behind their products. That's a nice, good, old-fashioned approach that we like.

Kudos OshKosh! We thank you and recommend your products.

Note: OshKosh (in business since 1896) was acquired by Carter's in July, 2005. We hope that Carter's maintains the outstanding level of customer service in their new OshKosh "division".