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Archives for: December 2009

Failing Users

December 20th, 2009  · stk

This article was a long time in coming. Over 25 years, to be exact. However, it contains much more than observations on why software fails the users for which it's supposed to be designed. It also demonstrates a method of designing blog posts. Is it "just another post" or a "completely new website"? You decide.

Programmers Cut Off Their Noses

 
 
 

Are users ever truly satisfied with the software they use? The answer is typically "no". We need the software. We use the software. But we often don't like it. Among the reasons: it's buggy, hard to figure out, doesn't do what we want, is overly complex, the navigation sucks, it's got a steep learning curve or it's poorly documented. Take your pick. Why does software fail the very users for whom it's supposed to be designed?

 

Why Software Fails

Why Software Fails

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